Apr 16

Problem Installing VUM 5.0 Update 1 Plugin

This morning I was attempting to install the VMware vSphere Update Manager Extension using the vSphere Client Plug-in Manager on a 32-bit Windows 7 Professional workstation and I received this error “Setup cannot Continue. VMware vSphere Client is not found to be installed on this computer. VMware vSphere Update Manager Client 5.0 Update 1 can be installed only on machines where VMware vSphere Client is present.”

I searched the VMware KB but could not find any KB articles referencing the error. I ended up finding a fix by searching the VMware Communities in this thread. Looks like there has been an issue with this for a while now. Not sure why I have not run across the problem before now.

Start the Plug-in download and install from Plug-in Manager:

Once the installation starts cancel it. If you let it continue till it fails it will clean up the installation package from %TEMP%.

Find VMware-UMClient.exe in the %TEMP% directory and copy it to the root of the C drive. Then right click the VMware-UMClient.exe and choose to Run as Administrator.

Once the installer completes close and reopen the vSphere Client. Check the Plug-Manager to verify that the correct version of VUM is installed and enabled.

VMware Update Manager is now updated to the current version and enabled. All is well.

About the author


Hersey Cartwright is an IT professional with extensive experience designing, implementing, managing, and supporting technologies that improve business processes. Hersey is Solutions Architect for SimpliVity covering Virginia, Washington DC, and Maryland. He holds the VMware Certified Design Expert (VCDX-DV #128) certification. Hersey actively participates in the VMware community and was awarded the VMware vExpert title in 2016, 2015, 2014, 2013, and 2012. He enjoys working with, teaching, and writing about virtualization and other data center technologies. Follow Hersey on Twitter @herseyc

1 comment

  1. Robert B

    Thanks. This tip still works with the 6.0 client as well. It was driving me crazy until I came across this.

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